Refund Policy
Order Cancellation & Modification Policy
We process and ship every order very quickly, which means we cannot guarantee changes or cancellations once an order has been placed.
If you would like to change or cancel your order, please contact our customer service team as soon as possible by email* at:
contact@savarela.com
We will do everything we can to change or cancel your order if it has not yet been processed in our warehouse.
*To speed up your request, please put “Cancel my order” in the subject line of your email, and include your full name and order number in the body of the message.
Returns & Refunds Policy
If your order has already shipped, don't worry: you can send it back and request a refund, subject to the conditions set out below.
Our return policy lasts 30 days.
If 30 days have passed since your purchase was delivered, unfortunately we cannot offer a refund or an exchange.
To be eligible for a return, the item must be:
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unused
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in its original packaging
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with the parcel shipping label present and intact
For hygiene reasons, we cannot accept returns if the product has been used.
Other items that cannot be returned
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Gift cards
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Digital books (e-books)
To complete your return, we need a receipt or proof of purchase.
Refunds (if applicable)
Once we have received and inspected the returned item, we will email you to confirm that we have received it.
We will also let you know whether your refund request has been approved or declined.
If your request is approved, the refund will be processed and a credit will automatically be applied to your credit card or original payment method, usually within one week.
Shipping costs are only refunded if the order is canceled before the parcel is shipped.
Late or missing refunds
If you have not received your refund yet:
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Check your bank account again.
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Contact your credit card company — there may be a delay before the refund is officially posted.
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Contact your bank. Processing times are usually 7 to 14 business days.
If you have done all of this and still have not received your refund, please contact us at:
contact@savarela.com
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you would like to exchange it for the same product, email us at:
contact@savarela.com
Return shipping
To return a product, you must contact us by email at:
contact@savarela.com
We will send you the return procedure and the address of our warehouse that can receive returned parcels.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from it.
You will be responsible for paying the shipping costs to return your item.
Returned items remain the customer's responsibility until they reach our warehouse.
If you are shipping an item worth more than $50, we recommend using a tracked shipping service or shipping insurance.
We cannot guarantee that we will receive the item you send back to us.